Privacy Policy

Who we are

StainGrip Fastening Solutions Limited operates this website. Our address is Xinghua High-tech Zone, Dainan town, Xinghua city, Taizhou city, China, 225721.

For privacy questions or requests, email sales@staingrip.com.

Information we collect and use

When you send an enquiry, we collect your name, email address, optional company name and message. We also keep related correspondence, enquiry details and limited technical records.

We use this information to answer questions, prepare quotations, manage business relationships and protect the website. Where required by law, we rely on our legitimate business interests, steps you request before a contract, contractual obligations or your consent, as appropriate. An enquiry does not subscribe you to marketing emails.

Website storage and analytics

Your browser stores an enquiry draft for recovery. The website checks its 24-hour limit when the enquiry page loads; this does not delete a submitted enquiry.

Google Analytics loads only if you accept optional analytics. You can reject it or change your choice through Analytics settings in the footer without affecting your enquiry. We remember your choice for six months; analytics cookies are set for up to one year and may renew on later visits.

Analytics helps us understand website use. Our tag does not deliberately send enquiry fields to Google. Withdrawing consent stops future measurement; it does not erase information already processed. See Google’s Privacy Policy.

Who can access information

Authorised staff and providers supporting hosting, email and website operations may access information needed for their work. These include Hostinger and Tencent Enterprise Email; Google receives analytics information if you accept it. We may also disclose information where legally required.

We operate in China, and our providers may process information in other countries. Contact us for details about the arrangements relevant to your enquiry.

How long we keep it

We retain enquiries that do not lead to an order, and related correspondence, for 24 months after our last business contact, then delete them unless a legal obligation or unresolved dispute requires longer retention. Order records follow applicable business and legal requirements.

Notification logs are reviewed for removal after 30 days. Staff handle deletion across website records, email and working copies; this is not an automatic website process. Restricted backups may retain a copy until replaced or removed, and deletion requests must be reapplied after a restore.

Your choices and contact

You may request access, correction or deletion of your information, and exercise other rights available under applicable law, including objecting to processing or contacting a data-protection authority.

Email sales@staingrip.com with the email address or enquiry reference you used. We may need to verify your identity. We use access controls to protect information and will update this policy when our practices change.